Delivery + Returns
Delivery
Processing Time: All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Delivery Time: Shipping times vary based on your location. Standard delivery takes 3-7 business days within Canada and 7-14 business days for international orders.
Shipping Costs: We offer flat-rate shipping for Canadian orders and calculated rates for international shipping. Free shipping is available on orders over $100 within Canada.
Returns
Return Eligibility: We want you to love your Hallow Tallow products. If for any reason you are not completely satisfied, we accept returns of unopened, unused products within 30 days of delivery.
Return Process: To initiate a return, please contact our customer service team at [email] with your order number and reason for return. We will provide you with a return shipping label and further instructions.
Refunds: Once we receive your returned items, we will inspect them and process a refund within 5-7 business days. Refunds will be credited back to your original payment method. Please note that original shipping costs are non-refundable.